Payment Issues and Solutions
Why Did My Credit Card Payment Fail?
When using a credit card for transactions, issuing banks perform a series of checks to ensure the transaction’s security and to protect the cardholder’s interests. If the transaction cannot be completed, it is often because some details could not be verified, leading the bank to decline the payment. Below are some common reasons for credit card payment failures and suggestions for resolving them:
1. Incorrect Billing Address or Zip Code
This is one of the most frequent causes of payment failure, accounting for the majority of declined transactions. Many issuing banks use zip code verification as part of their fraud prevention process to confirm the cardholder’s identity. If the information doesn’t match, the transaction may be blocked.
Solutions:
- Double-check and ensure the billing address and zip code you entered match the details associated with your credit card.
- If you are unsure of the correct zip code, try using another credit card for the transaction.
2. Payment Declined Due to Risk Monitoring
Issuing banks monitor various factors, such as the IP address and device being used, to ensure the payment is legitimate. If anything seems unusual, the transaction may be flagged or declined to prevent fraud.
Solutions:
- Contact your bank directly to confirm the reason for the decline and request approval for the transaction.
- Use a different credit card that you frequently use for online purchases.
These are some of the most common reasons for credit card payment failures. If you encounter additional issues, please don’t hesitate to reach out to our Lumy Health customer service team. We’re here to assist you promptly and effectively.