Shipping Policy
At LUMYHEALTH™, we aim to offer a simple and customer-friendly shipping experience, accommodating a variety of global destinations. We provide free shipping for specific regions based on order value, while other areas are subject to fixed shipping fees. Below are the details of our shipping rates and estimated delivery times.
Shipping Fees
Table 1: Order Value-Based Shipping Policy
| Country/Region | Shipping for Orders $98+ | Shipping for Orders Below $98 |
|---|---|---|
| USA (excluding Hawaii, Alaska, Virgin Islands, AA) | Free | $15 |
| Australia, Finland, Hong Kong SAR, Italy, Japan, Netherlands, New Zealand, Portugal, South Korea, United Kingdom, Belgium | Free | $20 |
| Country/Region | Shipping for Orders $300+ | Shipping for Orders Below $300 |
|---|---|---|
| Malaysia, Singapore, Mexico | Free | $19 |
Table 2: Flat Shipping Rate Policy
| Country/Region | Flat Shipping Fee |
|---|---|
| USA (Hawaii, Alaska, Virgin Islands, AA) | $80 |
| Bahrain, Kuwait, Oman, Saudi Arabia, UAE, Alberta, British Columbia, Israel | $39 |
| Canada (Northwest Territories, Alberta, Quebec) | $39 |
| Angola, Argentina, Bangladesh, Brazil, Chile, Costa Rica, Pakistan, Panama, Uruguay, Sri Lanka, Bahamas, and others | $59 |
| Austria, Czech Republic, Sweden, Switzerland, Denmark, France, Germany, Poland, Ireland | $29 |
| Other Countries/Regions | $49 |
Note: For countries not explicitly mentioned, please refer to our full shipping policy or contact our support team for clarification.
Estimated Shipping Times
| Region | Country/Region | Delivery Time (Business Days) |
|---|---|---|
| North America | USA | 5-15 |
| Canada | 8-15 | |
| Mexico | 10-15 | |
| Australia & NZ | Australia, New Zealand | 10-15 |
| Europe | United Kingdom, Ireland, Germany, France | 10-15 |
| Switzerland, Sweden, Belgium, Denmark | 10-15 | |
| Rest of Europe | 12-18 | |
| Asia | Singapore | 10-15 |
| Malaysia, UAE, Saudi Arabia | 12-18 | |
| Rest of Asia | 12-18 | |
| Africa | All countries | 15-25 |
| South America | All countries | 15-25 |
Processing Times:
Orders are typically processed within 2-3 business days before being shipped. Please note that we do not ship on weekends or public holidays.
Tracking Your Order
Once your order is shipped, you will receive an automated email with a tracking number. If you do not receive this email or if the tracking number isn’t working, feel free to contact our customer support team for assistance.
For more details, please email us at support@lumyhealth.com—our team is happy to help!
Unexpected Delays
Occasionally, delivery times may be extended due to customs processing or unforeseen circumstances beyond our control. If your order is delayed, contact us, and we will work to resolve the issue promptly.
Taxes and Duties
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the product price. You won’t need to worry about additional fees upon delivery.