Privacy Policy
Your privacy is critically important to us. This Privacy Policy outlines how LUMYHEALTH™ (referred to as “we,” “us,” “our,” or “the company”) collects, uses, and protects your personal data when you interact with our website, www.lumyhealth.com. For the purposes of the General Data Protection Regulations (GDPR), Lumy Health acts as the data controller.
This document serves to inform users (“you,” “your,” or “visitor”) of their rights, as well as our responsibilities in handling personal information. By visiting or using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal data through various channels when you interact with us. These interactions include, but are not limited to, making a purchase, subscribing to our newsletters, creating an account, or contacting us.
Personal Information You Provide Voluntarily:
- Full name
- Delivery address
- Email address
- Country or location
Automatically Collected Information:
- IP address
- Device type and browser information
- Browsing activity
We collect and process this data to improve our services, fulfill orders, and enhance your shopping experience.
2. How We Use Your Information
We use the information collected for the following purposes:
- Fulfilling orders and delivering products or services
- Personalizing your experience on our website
- Sending newsletters and promotional communications (only with your consent)
- Conducting research and improving our services
- Authenticating and managing your account
3. Legal Basis for Processing
We process personal data in accordance with GDPR. Our legal bases for processing include:
- Contractual Obligations: To fulfill your purchases and deliver our services.
- Consent: For marketing purposes, such as newsletters, when you opt in. You may withdraw your consent at any time by contacting us.
- Legal Compliance: To meet tax or regulatory requirements.
4. Data Storage and Retention
We store your personal information securely and retain it only for as long as necessary to fulfill the purposes for which it was collected. When information is no longer required, we delete it in accordance with applicable laws and regulations.
5. Sharing Information with Third Parties
To provide certain services, we may share your personal data with third-party providers, such as payment processors, delivery services, and customer support partners. These providers are obligated to handle your data securely and only for the purposes specified by LUMYHEALTH™.
Once you leave our website or engage with a third-party service, their privacy policies apply. We recommend reviewing the policies of any external services you use.
6. Payment Information
When you make a purchase, we collect payment details, such as:
- Cardholder name, card number, and expiration date
- Billing address
Payment information is stored securely and used only for transaction purposes. You may update or delete stored payment details via your account settings or by contacting us.
7. Cookies
Our website uses cookies to enhance your experience, remember your preferences, and improve website functionality. Cookies may also track your activity to provide personalized content and pricing, such as currency conversions.
8. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Access your data and request a copy
- Request corrections to inaccurate information
- Request deletion of your data when it is no longer needed
- Restrict or object to how your data is processed
- Request data portability
To exercise these rights, please contact us.
9. Data Security
We use industry-standard measures to secure your personal data against unauthorized access, alteration, or misuse. This includes encryption for sensitive information, such as payment details. While we strive to protect your data, no method of transmission or storage is 100% secure. Contact us if you have any concerns about the security of your information.
10. External Links
Our website may include links to third-party websites. While we aim to ensure these links are relevant and safe, we are not responsible for the content or policies of external sites. Use such links at your own discretion.
11. Email Communications
You may subscribe to our newsletter to receive updates, promotions, and other content. All email communications may include tracking tools to monitor engagement, such as open rates and link clicks, to improve future messaging.
You can unsubscribe from our emails at any time via the link provided in each email or by contacting us directly.
12. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and material updates may be announced on our homepage. Continued use of our website after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: support@lumyhealth.com
Website: www.lumyhealth.com
We are here to assist you with any concerns.